Question 1

Do I need a contract to activate a VIVA MOBILE plan?

Accepted Answer

No. Our plans are contract-free. You decide how long to stay, with no cancellation fees.

Question 2

Can I keep my current number?

Accepted Answer

Yes! You can transfer your number or activate a new line, hassle-free.

Question 3

What payment methods do you accept?

Accepted Answer

We accept payments by card, e-transfer, bank deposit, cash, and preauthorized payments.

Question 4

Do the plans include 5G network?

Accepted Answer

Of course! With VIVA MOBILE, you enjoy 5G speeds on your plan, backed by reliable networks across Canada.

Question 5

Do you have eSIM available?

Accepted Answer

Yes. If your device is compatible, you can easily activate your plan with eSIM.

Question 6

What benefits do mobile plans include?

Accepted Answer

All our plans offer:
 • Data from 25 GB to 200 GB.
 • Unlimited calls to Canada and the USA.
 • Reliable national coverage with 5G network.
 • eSIM available (if your device is compatible).

Question 7

What are VIVA 2.0 plans?

Accepted Answer

These are mobile plans through our VIVA MOBILE app, which allow you to:
 • Make unlimited calls to Latin America (Mexico, Colombia, Peru, Argentina, Chile, Brazil).
 • Connect from anywhere in the world using Wi-Fi or local data.
 • Forget about roaming!

Question 8

Is the VIVA MOBILE app compatible with my device?

Accepted Answer

Yes! The VIVA MOBILE app is available for both Android and iOS devices, so you can easily manage it from your smartphone.

Question 9

How do I activate my mobile plan?

Accepted Answer

It's easy:
1. Choose your plan.
2. Make your payment.
3. Activate your service immediately, even from the comfort of your own home.

Question 10

Where can I contact you if I have questions?

Accepted Answer

You can reach us at 416-546-5777 and 416-425-9000. Call us or send us a message on WhatsApp. We're here to help!